Strategies for Nonprofit Success

In Summer of 2012 The Silicon Valley/San Jose Business Journal hosted a nonprofit panel discussion with two top nonprofit executives — Silicon Valley Community Foundation CEO Emmett Carson and Montalvo Arts center Executive Director Angela McConnell — with Tim Zanni, managing partner of the Silicon Valley Office of KPMG. This video shows the entire panel discussion on what it takes to operate a successful nonprofit organization.


Tips To Help You Manage Your Reputation

Do you know how to manage your business’s reputation? If so, you will reach more potential new customers and keep current customers coming back. Read the following tips to begin the process of business reputation management.

Give a positive response to the negative feedback that you get. With a lot of positive feedback, it can help to drown out a negative or two. Keep posting positives to allow the negative to slip.

Be positive and friendly over the Internet. Posting social media messages is worthless if you don’t communicate regularly with your fans. If a question is posted, answer it quickly. When you get asked a question you can’t personally answer, let the enquirer know that you’re looking into it.

Follow through is very important to customers. The larger your business, the more true this is. Customers like to know they matter. Consider following up with them with automated systems you put in place. You can also ask them to provide feedback on their recent interactions with your business.

Make it a point to know what is going on in your business niche. Keeping yourself current gives you the ability to offer the best possible information to those around you. Spend a few minutes daily searching online for important stories of interest.

Pay attention to how people perceive you on the Internet. It only takes one negative review to hurt your business. Periodically search for your company to see what is being said, and take steps to remove inaccurate information. Try this at least twice a month.

Make sure that all of your social media accounts are run professionally. It’s a big part of your business, so it must be watched over carefully. You want to be personable enough so that others know you’re not a robot, but you also have to stay within reasonable limits.

When dealing with some negative content regarding your online brand, have a good offense. Ensure that lots of people post positive reactions and feedback if you want to drown the negative voices out. Negative remarks will continue to fall in the search lists as more and more positive comments build up.

Make sure that you are always around your customers. If you find they go to specific places or sites, visit there often. When you visit places where your customers frequent, you’ll get familiar with them and will be able to offer better service. They’ll be comfortable with you as a result.

Practice those suggestions that will help your business. It pays to pay attention to reputation management because it can save your business. Building a well of trust is key as you navigate through the business world.

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Managing Your Reputation: Tips And Tricks

You can gain more business if you have worked on creating a positive reputation. Customers want to share information on businesses that have a good reputation. In order for your business to be successful, you must protect its reputation. Here are some suggestions to help get the reputation of your business on the rise.

To be seen as reputable, always ensure customers are satisfied through follow up communication. This is more true of larger businesses. They want to know they matter. Automate follow-up systems to keep in touch. Also, try asking them for feedback on recent purchases.

Make sure you always monitor social networks. Customers expect a reply when they ask you a question through your website or post on social media sites. Answer as quickly as possible to this negative comment. Since a lot of businesses aren’t that vigilant, when you’re responsive you’ll stand out more.

Always follow up. This is particularly true if your business is larger. Your customers want to feel they are important to you. Consider following up with them with automated systems you put in place. Make sure you ask them to report in on their recent purchase experiences as well.

Keep a close eye on how you are perceived on the Internet. It is hard to determine if your firm has gotten bad search results or poor reviews online. Staying on top of search engine results helps you keep negative commentary in check. Do your best to do this on a bi-monthly basis.

A private promotion or deal should always be kept a private matter. Especially if it was to satisfy a disgruntled customer. One thing to avoid is posting the things you’re doing to remedy a customer complaint and then receive more complaints because people want free things.

Frequent some of the places your customers do. Hang out in the same coffee shop as they do. By going to where your customers go, you will get to know them better and be able to provide quality service. Most people are more comfortable in these social settings, so they’ll be more likely to let you in.

Do what you can to make an unhappy customer happy. If you show you care, their negative experience will become positive. Doing it on a public online forum is even better. Other customers and prospects will see that you are proactive in addressing customers’ problems and will be more inclined to do business with you in the future.

A business and its reputation is something to take very seriously. Getting ahead of the competition always involves developing and maintaining a strong reputation. This is the number one way to get your customers to trust you too. This is the only way you can boost profits. When you effectively the reputation of your business, it will grow.

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Having Trouble Leading Your Team? These Tips Can Help!

A leader who wishes to grow as a person is one that has the best interests of others at heart. Each and every person has great qualities and skills to offer as a leader. The following tips can help with that.

As much as possible, keep it simple. Focus on things that are most important. It is only after focusing on these goals that you can adjust their priorities. Make the work simple when possible. Also, reserve some time for you and your team to brainstorm.

Good leaders bring out the creative side in others. Creative thinking can help expand your company. Explore all the different possibilities and give curiosity a shot. Consider giving chances to ideas that may not work right now. This allows you to incorporate others’ ideas into the overall plan.

Do everything you can to simplify things in your role as leader. Focus on the important things first. Once you have done this, figure out what your priorities are. Take the time to streamline your daily tasks as much as possible. Also, you should give yourself and others time to think things through.

Honesty is vitally important to a leader. Great leaders are trustworthy ones. As you work to develop your leadership skills, attempt to always set a precedent of honesty and trustworthiness. Once people know you are reliable and trustworthy, they will have a higher level of respect for you.

Good leaders focus on the future. You have to have the ability to look ahead and then make plans accordingly. While you can’t make predictions, you can build up the skills for it. Keep asking yourself where you’ll be six months from now, or even a year, then you can plan for it.

Being decisive is an excellent way to improve your leadership. Most decisions are up to you when you lead the team. Listen to what different members of your team suggest when you encounter a problem and choose the solution that will benefit everyone.

When you’re working on leading effectively, you have to keep your morals in mind. Never make a decision you’re not comfortable with. If you are uncomfortable with something, forget about pursuing it. While others may sink to lower levels than you, you don’t have to follow their lead.

Be ethical when dealing with others. Ethics lead to successful businesses. When the customers are aware that you care about their interest, they stay with your company. By having a code of ethics within your company, your business will be successful.

Becoming a better leader is vital if you want to achieve success in the business world. A leader is something everyone needs from time to time, and you should figure out where you can get leadership skills from. Absorb this information and put it to use.

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Tips To Help You Manage Your Reputation

Business isn’t easy, and reputation can be tough to manage. When your reputation become negative, how do you fight back? If you wish to get great tips on how you can improve the business reputation you have, then this article is something you should read over.

Always offer great follow up to your customers. This is even more true if your business is larger in size. Customers have to feel like you care. Implement automated systems that will help you check in with them. Also, ask them for feedback after they make purchases.

When you’re dealing with content that’s negative online about the brand you represent, you should work on having a good offense. If you work on boosting positive feedback, it will make the negative stuff fade away. Continually post new content that is positive, resulting in any negative comments slipping in search engine listings.

Follow through is very important to customers. This is even more important if your business is large. Customers like to know they matter. See if you can use automated contact systems. Always try to solicit feedback on their most recent buys.

Do what it takes to satisfy unhappy customers and this will keep your reputation solid. When you can turn a client’s bad experience into something good, your customer will appreciate your show of care. If you have the ability to do it online, that’s the best option. Other people will see you responding positively to the concerns of customers and are more likely to give you their business too.

Social Media

Run your business social media accounts in a professional way. Consumers look to social media to see who you are and what your business is all about, and it is vital that your company is portrayed in a positive light. While you want to avoid sounding too much like a robot, it’s okay to be somewhat personal, so long as you strike a good balance.

Get more personable online. Unless you are truly communicating, people won’t care what you write online. Answer questions as soon as you possibly can. If you are not sure of the answer, let them know that you will find out and let them know.

Always be fair with your employees. Many people falter with this, and it can cause serious consequences. If people find out you’re not a good employer, they may avoid doing business with you.

An important aspect of any company is to have a healthy public image. If you are often making errors, bolstering your reputation can be a challenge. One mistake can hurt, especially if it is not fixed. Avoid this! Remember the above advice and use it to make sure you always have a great reputation.

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Find Success With These Simple Reputation Management Tips

Is your company an important part of your life? If it is worth much to you, you have to make that just as important for your clients. That means managing your reputation is vital. Continue to read to get tips on improving your reputation.

A good offense is always the best defense when you’re considering your brand’s online image. Counteract any negative comments online with tons of positive remarks. Keep posting positives to allow the negative to slip.

Stay personable. Posting status updates and tweets isn’t going to work unless you’re speaking with the followers you have. If a visitor asks you a question in social media, be sure that you answer it as soon as possible. When you don’t have the answer, let them know you’re working on it.

Satisfy displeased customers and keep your good reputation. Turning a bad experience into a positive one is going to show customers that you care about them. It’s even better when you get to do this on the Internet. Other customers and prospects will see that you are proactive in addressing customers’ problems and will be more inclined to do business with you in the future.

Keep a good reputation and satisfy unhappy customers. When you can turn a client’s bad experience into something good, your customer will appreciate your show of care. If this is possible to do online, the rewards are even greater. That will show everyone that you provide great customer service.

Social Media

Always keep an eye on social media sites. According to Arnold Worldwide, a majority of consumers expect companies to respond to their inquiries and comments that they post in social media. Be sure that you respond promptly, preferably no later than a couple of hours. Many businesses aren’t that vigilant, so being responsive can make you stand above the rest.

Optimizing web pages by including a crucial search phrase can help with your Internet reputation. This is generally the name of your company. Google likes authoritative sites. When they notice that you’re an authority, you’re going to do a lot better when search engine results are tallied.

Stay on top of the news and other information that has to do with your service or product. This ensures that you are up to date and looking out for your customers best interests. Take a several minutes daily to scour the online sources for new facts about the industry you’re in.

Pay close attention to how you are perceived online. Someone may write something negative about your company that will show up high on search result rankings. Go over the search engine results to prevent anything negative about your business from making it to the top. Try doing this at least one or two times a month.

Make sure promotions or sales that are private stay that way. This is especially true if you offer a large discount to rectify a complaint. People may take advantage of you otherwise.

Make sure you always monitor social networks. As stated by Arnold Worldwide, over half of the consumers out there expect the brands they buy to pay attention to and address comments posted to them via social media. Answer as quickly as possible to this negative comment. Because many other businesses are not quite that vigilant, your response time will help you to stand out.

You should make certain that your customers view your business just as importantly as you do. The reputation is the essential tool. Apply the above information to keep your reputation management strong and keep customers happy.

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These Tips Can Teach You All About Reputation Management

What does your business personally mean to you? If you love it, you should work on making sure others feel the same. The best way to do this is by working on your reputation. Read on to learn just how to do this.

Focus on your offensive strategy as it pertains to handling negative Internet content. Ensure that lots of people post positive reactions and feedback if you want to drown the negative voices out. Post positive content regularly to keep things fresh, pushing the negativity down in those search engine results.

Try to make unhappy customers happy. Turning negative experiences into good ones can show customers that you do care. If the information is available online, it increases the audience of those who know you are willing to rectify a situation. Fellow customers will witness your response to the unhappy client and develop a willingness to trust you down the road.

Being proactive helps you counteract negativity online regarding your brand. This will show that you are civil and professional. Also remember to keep your content fresh and positive in order to negate any possibility of negative feedback mattering.

Optimizing web pages by including a crucial search phrase can help with your Internet reputation. This will generally be your company name. Search engines like authoritativeness. Your site will get moved up when they see you’re an authority.

Social Networks

Watch social networks all the time. According to Arnold Worldwide, over half the customers expect answers to their comments and questions on social networks. Answer as quickly as possible to this negative comment. Many businesses allow this part of their communication strategy to slide, so you can gain the upper hand.

Make sure all customers are satisfied. Try to create the most positive experience possible for them. This is even more beneficial if you are able to do it online. Also, it will show that you care about your customers.

Pay attention to your online presence. You don’t know when a negative comment is made so you have to check often. Checking online search results helps you knock it down from the top of the page. You should generally do this a couple times each month.

As mentioned earlier, if your business is really important to you, then you should make it really important to your customers too. Your reputation is very important if you wish to achieve this. Use these helpful tricks and tips to maintain your reputation so customers keep on coming in.

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Great Tips And Tricks For Better Reputation Management

Reputation management is essential to your personal and professional well-being. If this is important to you, then you need some advice to follow. You should keep reading since there is plenty of useful information provided below.

When dealing with negative feedback about your business, a good offense is the best defensive strategy. Put up positive testimonials from customers so others know what your business is really about. Be sure you’re posting content that’s positive about your brand so it will keep things fresh, and negative feedback is going to fall away in the search engine’s listings.

Be a person that’s personable on the Internet. Simply posting updates won’t do a lot; you have to show active communication with your customers. If a question is posted, answer it as quickly as you can. If you are not sure of the answer, let them know that you will find out and let them know.

The best way to deal with any online negative content is to prove a good defense. Ensure you have plenty of positive feedback since this can drown out the negative. Make sure you update with positive feedback regularly as well.

If someone is dissatisfied with their product or service, fix the situation so that you will increase your reputation. This will show others that you are a good business owner. If that change happens via online forums, that is even better. Potential customers can see your efforts and will want to work with you.

Monitor your online reputation carefully. You can’t tell when you’re going to get a search engine result that’s negative because someone has something bad to say about your business, even if it’s for no reason. Periodically search for your company to see what is being said, and take steps to remove inaccurate information. Make an effort to do it every other week or so.

Run social media accounts professionally. Such pages demonstrate your business character, so you need to make sure they always show positivity. You want to be personable enough so that others know you’re not a robot, but you also have to stay within reasonable limits.

Always be personable. Constantly tweeting or posting updates will do little good if you don’t communicate in other ways with followers. If you get someone posting a question to a social media site you run, be sure you’re answering things as fast as you can. If you hear a question that you can’t answer right away, indicate that you will work to get an answer, and follow up when you do.

You should now know what to do to manage your reputation. Be mindful about how you apply the steps listed here, so that you can be sure to get the results you want. You can begin to practice these suggestions today.

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Reputation Management – Helpful Advice And Top Tips

In the world of business, your reputation means everything, and a bad reputation brings bad business. This is why you need to work on yours so you will have no need to worry about anything. These suggestions will help you to develop a good reputation.

Following up with your clients is vital for success. If your business is large, this is very true. They must feel important to you. There are systems that you can use to help you do this. You may also provide a feedback form with their purchase.

It is important to remain personable when you are online. Unless you are truly communicating, people won’t care what you write online. If you get someone posting a question to a social media site you run, be sure you’re answering things as fast as you can. If you are not sure of the answer, let them know that you will find out and let them know.

Being proactive helps you counteract negativity online regarding your brand. Ensure that lots of happy, positive commentary exists, and the few negative items will pale in comparison. Also, make sure that your positive content is fresh.

Do what you can to make an unhappy customer happy. You can show all your customers that you care when you turn one individual customer’s bad experience into a positive one. This will help you to improve your image. Other people will see you responding positively to the concerns of customers and are more likely to give you their business too.

Be sure to monitor social networks frequently. Most people expect that if they put up a question on your page or site, you will respond to them. Be sure that you’re replying fast, preferably in a couple of hours at least. Being responsive can help your business stand out.

Take the time to know what is happening in the business world. This helps to maintain your good standing as someone who provides updated and useful information. Take a few minutes out of your day to do some Internet searches so you can get up to date information on the industry your company’s in.

Make sure you’re very personable on the web. It’s great to post tweets and update your social media status, but this is ineffective unless you are really trying to communicate with those that follow you. Be sure that any questions posted on social media sites receive responses as soon as possible. If someone posts a question and you don’t have the answer, tell them you don’t know but you’re working on getting the answer for them.

Now that you’ve read this article, you know how important your reputation is. Just one error can ruin your reputation, which means you have to be careful. You need to adhere to all the ideas in this article until you master them. Soon, you’re going to see how much your business will prosper with a reputation that’s positive.

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Learn The Leadership Skills The Pros Use

If you want to gain respect for being a great leader, you need to really care about those around you and be willing to help them be successful. A good leader will also empower employees. Giving people a job to do is ideal, and the following information below offers many good tips that will explain these things to you.

Be open and honest as soon as there are any issues. Hiding issues used to be what businesses did, but smart leaders now go the opposite direction. What has changed? Communication is more important in today’s world. The situation will be exposed no matter how much you try to hide it. You should control whatever the message is instead of always being forced to react. Successful leaders have excellent communication skills.

You subordinates will judge you by the decisions you make. Your assignment, hiring and firing decisions are what your workers judge you by. Being biased towards one person can breed resentment and disrupt work flow.

Make things easy to understand for everyone. Focus on the things that are important. When you know what the big picture is, you can focus on the details. You have to make the work as simple as possible. You should also give yourself and others time to think.

It pays to dedicate a specific amount of time daily to assessing progress of the team. You could invite a few people to join in during these sessions. This is a great time for people to make suggestions and changes that could really improve the quality of your workplace.

Keep an open line of communication with your team. They need to understand which direction they need to take, and comprehend any changes that have been made. Lack of effective communication works against the team goals. Bad communication will also show a lack of control on your part.

If you’re going to be a leader, you may as well be the best you can be. Know what it takes to become a great leader, understanding exactly how to treat your team. Desiring to do what is right and learning all you can will help you to make a difference. You can shape yourself into the type of leader you want to be.

Don’t think your staff is able to know what you’re thinking. Leave the lines of communication open and explain exactly what your expectations are for every project. Therefore, if folks need clarification about what you want done, they will be comfortable asking for it.

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Need To Improve Your Leadership Skills? Try These Tips!

It’s not easy to figure out what people look for in their leader. You must be disciplined and understand what qualities respected leaders have. You need to appreciate the actions and the methods required, but also the reasons behind them.

Honesty is crucial for a leader. Great leaders are trustworthy ones. As you work to develop your leadership skills, attempt to always set a precedent of honesty and trustworthiness. If they feel they can trust you, they will gain respect for you as well.

Keep your morals in mind. Ensure that your decisions won’t keep you up at night. If a decision is going to upset you or stress you out, consider not choosing that direction. While others may sink to lower levels than you, you don’t have to follow their lead.

Keeping things simple should be your goal while leading others. Focus on the important things and let the small stuff slide. After these things are done, then you’ll be able to set up more priorities. Try to simplify the things that need to be done as much as you’re able to. Also, reserve some time for you and your team to brainstorm.

If you lead, or manage, a group of people, let them know how much you appreciate them. It doesn’t take but a moment to leave a little note to show a worker you appreciate them. That little acknowledgement can brighten a day, and lift a mood, and costs you nothing.

You should never act as if you knew absolutely everything, even if you are a recognized expert in your field of work. You may think you have the best ideas and are perfect, but know that others can also help you with decisions. These people can point out a different way, or show you specific problems that you might have overlooked.

Don’t do anything dishonest or shady. If you want others to respect you, you have to be worthy of that respect. If you tell others that your business provides great service, you have to make sure your workers know how to provide this.

Never expect that others you are leading are mind readers. Be concise with what you want done and how you want it done. This way, if people don’t know what to do when they’re working, they won’t be scared to come and ask what they should be doing.

Don’t set unrealistic goals. This will set them up for failure. This strategy will also demonstrate your lack of leadership skills.

Don’t make decisions that undermine your leadership. When you do make mistakes, let them propel you by what you learn from them. Implement these leadership strategies. Leadership comes from believing you can do something, and acting with confidence knowing your abilities will help teach others.

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