Strategies for Nonprofit Success

In Summer of 2012 The Silicon Valley/San Jose Business Journal hosted a nonprofit panel discussion with two top nonprofit executives — Silicon Valley Community Foundation CEO Emmett Carson and Montalvo Arts center Executive Director Angela McConnell — with Tim Zanni, managing partner of the Silicon Valley Office of KPMG. This video shows the entire panel discussion on what it takes to operate a successful nonprofit organization.


Showing Your Good Side: Tips And Tricks Of Reputation Management

A good reputation attracts business. The better your reputation, the bigger your profits. You will also want to protect your reputation. If you want to learn more about improving your business reputation, read the following article.

Being proactive helps you counteract negativity online regarding your brand. The more positive chatter there is, the less noticeable the negative will be. Be sure you’re posting content that’s positive about your brand so it will keep things fresh, and negative feedback is going to fall away in the search engine’s listings.

Keep a good reputation and satisfy unhappy customers. Turning a bad experience into a positive one is going to show customers that you care about them. If this is possible to do online, the rewards are even greater. Other prospective clients, as well as existing ones, will all see that you do what it takes to make customers happy. They’ll all be more likely to call you for future business.

Do what you can to make an unhappy customer happy. Turn the negative into a positive to show that it is important to you. If the information is available online, it increases the audience of those who know you are willing to rectify a situation. You will get more visibility that way.

Search phrases that relate to your business should be used on your web pages. This is the name your company is known by. Search engines like authoritativeness. When Google or Bing sees your site as the authority, you’re more likely to rank highly in their results.

Make sure to hire professionals to run your social media pages. Since these pages are a representation of your firm, you must avoid creating any negative impressions. While it’s good to be somewhat personal so you don’t seem robotic, you don’t want to go too far with things.

If you own a business, it is very important that all employees are treated respectfully. Some businesses don’t do this, and it hurts their business. If others know that you don’t treat employees well, they may not want to do business with you.

Pay attention to social media forums. Many consumers expect their questions to be answered on social media websites. Therefore, make sure to monitor the comments about your business. The more responsive you are, the better you’ll appear in comparison to the competition.

Frequent some of the places your customers do. If you have customers that go to a location all the time, plan to go there often. By taking an interest in what your customers are doing, you see them for who they really are, and will be able to offer them a much better service. The social setting will help them feel more comfortable opening up to you.

Never underestimate the importance of business reputation. Good reputations can help you excel to the top of the heap. Good reputation attracts more business and earns more trust from customers. It is critical to the bottom line of your success. Your business will grow when you manage the reputation of your business.

What You Should Know About Business Leadership

Almost everyone wants to learn how to be a better leader. Nobody is perfect, but you can be a better leader if you always continue to learn. Read on for great leadership tips and ideas.

If you’re trying to increase your leadership skills, a good place to start is with honesty. Lead people in the right direction. Your followers will see your honesty and will appreciate it. You always should attempt honesty with your people, as it should influence them toward honesty as well.

Leaders should keep things simple. Concentrate on the truly important things first. After you have accomplished that, then you can begin setting priorities. Make the work easy. Also, make sure to create thinking time for yourself and others.

If you want to boost leadership skills, begin with your honesty. When you are a leader, you always want to have a positive direction in which to lead your team. Your followers will recognize honesty and you will be appreciated for that quality. You should work on being honest with those you work with since it will encourage them to do the same.

Never assume that your employees read minds. Use precision in your communications and let people ask follow-up questions about assignments. This way, staff members will be comfortable coming to you for any clarifications they may need.

Being decisive is a good method in boosting leadership ability. Because you are the designated leader, logs of decisions will be up to you. If there are quite a few different ideas floating around, discuss the one that will work for the majority.

Show appreciation for each individual worker in your team. Just write them a quick note saying thank you for the hard work. And, the impact that they can have on morale – and by extension, productivity – can be dramatic.

Keeping things simple should be your goal while leading others. Keep your eye on the things that are most important. Once this has been accomplished, priorities can be set. Try to simplify your work. Leave yourself time to visualize and consider your options, too.

Prepare yourself ahead of talking to your team. Think of questions they’ll ask you. Answer questions honestly and in a professional manner. Providing the right answers will earn you respect. It is also a great time-saving method.

Offer incentives to people that do their jobs well. Of course, they do get paid, but a small incentive can go a long way. For example if an employee does more than is required, a simple token gift is an effective means to encourage other team players. True leaders don’t pinch pennies with things like this.

Being sure to take the right advice when pursuing leadership qualities is very important. The material in this piece is a wise place to turn. Keep striving to hone your leadership skills no matter the venue in which you find yourself.

Good leaders focus on the future. You should be able to anticipate what will happen next and be ready for it. Obviously, you won’t always know what the future holds, but with learning and practice, your gut can steer you correctly more often than you think. Constantly reevaluate your goals and know where you are headed next.

Tips And Tricks On Repairing And Maintaining Your Reputation

Lots of start-ups are ultimately destined to fail. There are many factors that lead to this, of course. That said, reputation management can help you stay afloat.

When dealing with negative feedback about your business, a good offense is the best defensive strategy. The more positive chatter there is, the less noticeable the negative will be. Continue posting positive content until the negative ones slip into obscurity.

In order to build your company’s reputation, you should optimize your website with a good search phrase. This generally will be the company name you have. Search engines these days reward companies that have authority in a space. When they notice that you’re an authority, you’re going to do a lot better when search engine results are tallied.

Follow up with customers. A big business will find this even more true. They really want to feel like something other than a number. Use an automated system that can interact with them. Make sure you ask them to report in on their recent purchase experiences as well.

Social Networks

Keep up with social networks. According to Arnold Worldwide, over half the customers expect answers to their comments and questions on social networks. Reply to questions within an hour if you can. You will stand above those businesses that do not handle the situations in a timely fashion.

Keep any private sales or promotions private. This is particularly important when offering these things in response to complaints. You do not want others to lodge similar complaints so that they may take advantage of getting a similar deal.

Make sure you are a personable online presence. It’s great to post tweets and update your social media status, but this is ineffective unless you are really trying to communicate with those that follow you. If someone posts a question to your social media site, ensure that it is answered as quickly as possible. If you hear a question that you can’t answer right away, indicate that you will work to get an answer, and follow up when you do.

Always keep an ear to the ground in the online social media networks. People often talk about companies on these platforms. Keeping a close eye on these sites will help you do damage control as soon as negative comments are posted. Then you’ll keep the damage to your business reputation to a minimum.

As your business prospers, your customer interaction will increase. With this comes complaints from time to time, and you must be sure you are addressing all customer complaints. Additionally, you want to ensure that you handled the situation and resolved it to the customer’s satisfaction.

Sponsor a community event. This is a great way to boost your company’s image. When customers notice your firm making donations of time and funds to a local cause, it creates a good impression. Making this type of positive impression can increase the success of your business.

Strive to satisfy unhappy customers. Try to turn a bad experience into a positive one by showing that you care. It’s even better if you do it online. You will show customers and prospective customers that you are willing to address any issue, which makes them more likely to do future business with you.

It’s crucial to get control of your company’s reputation. It’s important to keep up with what people say about your company and learn how to turn negatives into positives. Take this information to heart and watch your business grow.

If You Need Better Reputation Mangement, You Need To Read This

If you hope to be at the top of your game in the world of business, then you have to manage your reputation. You need to make certain that you understand how to craft one. Some tips are provided here, so continue reading if you have an interest in the topic.

A good offense is always the best defense when you’re considering your brand’s online image. Build up positive feedback to counter negative feedback. Post positive content regularly to keep things fresh, pushing the negativity down in those search engine results.

Make sure you are a personable online presence. Posting status updates and tweets isn’t going to work unless you’re speaking with the followers you have. If there’s a question posted on your social network, make sure you answer it as quick as you can. If someone poses a question to which you do not know the response, advise the follower that you are attempting to find an answer.

To enhance your reputation, follow through with the customers to be sure they’re satisfied. This is even more important if your business is large. They want to feel as though they mean something to you. Use an automated system that can interact with them. Also, try asking them for feedback on recent purchases.

Keep your reputation up by making unsatisfied customers happy. Turning negative experiences into good ones can show customers that you do care. Do this online, as well. You will get more visibility that way.

Make sure you always monitor social networks. As per Arnold Worldwide, more than half of all consumers expect brands to answer their queries and comments posted on social media. Reply to questions within an hour if you can. Since many companies take a while to respond, this will help you stand out.

Have a professional control your social media presence. Remember that these pages are representative of you, and you want them to always have a positive impact. You want to be personable enough so that others know you’re not a robot, but you also have to stay within reasonable limits.

When it comes to dealing with negative content about your brand online, the best defense is a good offense. Counteract any negative comments online with tons of positive remarks. The more positive content there is, the less of an impact negative comments will have.

Now you know how to control your business’ reputation. Be careful implementing this advice to get the best results. Start now and watch your reputation grow.

Business Reputation Management – Top Tips For Success

Reputation is key to business success. If it is not managed well, your reputation can be tarnished. This causes havoc. If you wish to learn how to manage your reputation and protect it, this article can help you out.

Follow through with your customers to keep your reputation good. It’s definitely true if your business is large. Customers deserve to feel they are important to you. Implement automated systems that will help you check in with them. Also, ask them for feedback after they make purchases.

Go on the offense to protect your reputation online. Ensure that lots of people post positive reactions and feedback if you want to drown the negative voices out. Make sure you update with positive feedback regularly as well.

Get more personable online. Simply posting updates won’t do a lot; you have to show active communication with your customers. Answer questions posted to you. If you are not sure of the answer, let them know that you will find out and let them know.

Try to make an unhappy customer satisfied, and keep your good reputation. This will show others that you are a good business owner. It would be even better if you can carry this out online. If people see you are taking care of problems, this looks good to customers.

Monitor social networks. Customers expect a reply when they ask you a question through your website or post on social media sites. Reply in a reasonable amount of time. Being responsive can help your business stand out.

Monitor your online presence. You never can tell when a company might get a negative result on search engines from a dissatisfied client or a person who simply doesn’t like you — or your company. Checking online search results helps you knock it down from the top of the page. Try to do this bi-monthly.

Make sure you always monitor social networks. As per Arnold Worldwide, more than half of all consumers expect brands to answer their queries and comments posted on social media. Be sure that you’re replying fast, preferably in a couple of hours at least. Since a lot of businesses aren’t that vigilant, when you’re responsive you’ll stand out more.

Run your business social media accounts in a professional way. Since these pages are a representation of your firm, you must avoid creating any negative impressions. Of course, you want to show some personality, but keep the overall tone professional and businesslike.

Always treat employees with respect. This can have a big impact on your business. Some people will not give you business because of it.

Always show up where your customers will be found. If you have customers that go to a location all the time, plan to go there often. Knowing the things your customers like will facilitate greater understanding. Many people feel more comfortable in a social setting and will be more apt to open up to you.

Look at your presence on the Internet. A negative comment concerning your company can appear at any time. Do not let negative comments reach the top when people are searching for your company. Do this a few times a month.

Always take note of your reputation on the web. If you’re getting publicity that’s negative, ignoring it is not a good idea. Being successful as a business depends upon your reputation. Remember what you have read in this piece and keep your reputation intact.

Would You Like To Become A Business Leader? Read This

To get the most out of life, understanding the fundamentals of great leadership is key. Leadership can look different for different people; you must take advantage of any opportunities that come your way. The following article will offer suggestions on how this can be done.

Being a leader means focusing on the people that work for you. Find out what inspires and gives encouragement to your team members. Instead of focusing on completing every small task, focus on energizing your team into performing better.

Show appreciation for each individual worker in your team. It takes only a minute to write an appreciative note and it could be very meaningful to someone who has been working hard. It’s free to do, and means so much to others.

If you want to be a better leader, improving your honesty is a great starting point. Leaders should always want to bring people in positive directions. If you are always honest, your team will notice and appreciate the effort. When those you are leading learn how important honesty is to you, it will help to breed honesty in them as well.

Tenacity is a key characteristic of a good leader. When things seem to be falling apart, your team will look to you for guidance. You should focus on being successful even when things go wrong. Your team will be motivated by your persistence.

Be someone who is known for being easily approachable. Intimidation is not a good characteristic in a leader. Some think leading with fear is the only way. Unfortunately, this aggressive approach will work against you. Be kind, caring and compassionate instead.

Provide incentives for quality work. While you may be paying them a decent salary, incentives can increase morale and productivity. Show appreciation for a hard working employee. Good leaders do not hold back rewards.

Never make the assumption that your employees know what you are thinking. You must be able to communicate to them how you want things done and what expectations you have. Also, an open door policy ensures staff members can also voice their concerns and also ask for advice.

Good communication is one of the mandatory traits required of all of today’s leaders. Make sure your expectations are clearly understood by your employees when you delegate responsibilities. Don’t micromanage, but always be aware how each project within your company is progressing.

A good leader will try to improve their skills all the time. You should always be aware of what you are doing. This article has probably taught you everything that goes into being a leader so you can start working towards it. You may find that you need to be a leader, and being prepared is always a good thing.

Raising Your Reputation: Tips And Tricks

How important is your business in your life? If you are devoted to your enterprise, it is important that your customers are too. This is why you need to properly manage your reputation. Keep reading for advice that will help you with this.

To build your reputation, always follow up with some form of communication. If your business is large, this is very true. Your customers need to know they matter personally to you. Try using automated systems that can follow up with them. Always try to solicit feedback on their most recent buys.

Be sure to monitor social networks frequently. As per Arnold Worldwide, more than half of all consumers expect brands to answer their queries and comments posted on social media. Reply quickly, at least within a couple hours. Because most enterprises do not respond so quickly, you are sure to stand apart.

Make sure you’re very personable on the web. Posting status updates and tweets doesn’t work without active communication between you and your followers. If there’s a question posted on your social network, make sure you answer it as quick as you can. If someone posts a question and you don’t have the answer, tell them you don’t know but you’re working on getting the answer for them.

If you own a business, it is very important that all employees are treated respectfully. Many people do not take this as seriously as they should, and there can be serious consequences. If it gets around that you are not a great employer, many people will refuse to do any business with you.

If you are holding a private promotion or sale, don’t make it public. This is particularly important when offering these things in response to complaints. One thing to avoid is posting the things you’re doing to remedy a customer complaint and then receive more complaints because people want free things.

Make sure that you are always around your customers. Visit restaurants or public places that they go to. By getting to where the customers are going, you’re going to learn more about them so you can give them better service. Most people are more comfortable in these social settings, so they’ll be more likely to let you in.

Constantly monitor the social media networks. Most people expect a company to respond when they leave negative comments. Be sure that you’re replying fast, preferably in a couple of hours at least. Being responsive will help your business stand out.

As previously mentioned, if your business is important to you, you must make it important to your clients. Your reputation is very important if you wish to achieve this. Use these useful tips for better reputation management that can increase your customer base.

Make The Most Of Yourself With These Personal Development Tips

Do you need to change your behavior so you don’t lose people you love? Personal development could transform your life. This article will outline a couple of simple ways that you can move forward into self betterment.

Have a clear understanding of the obstacles between you and your success. Some people have a very hard time with this. Once you can pinpoint your own weaknesses, it is easier to accept them, act on them, and change them. By eliminating problems, you can find your future path easier.

Try to make the most of your time at work and get more done. The simple trick is to take more breaks when you work. Taking constant breaks, while appearing counterproductive, can allow you time to relax so that you can return to work and get more done.

Hang out with people who are similar to you. This will help you to have a better attitude and maintain it as well as keeping you away from bad people that aren’t behind your dreams and goals.

Live your life according to your values. Each individual has beliefs that he or she follows all the time. When these beliefs are strong and easily defensible, your confidence will grow by using them as a guiding force in your life. Sticking to your beliefs will also provide your life with greater consistency in every aspect, making life more manageable and you more admirable.

Leadership is necessary for self improvement. There are a number of ways to define leadership, but it is frequently defined as “influence.” Consider your leadership background. Which events in your life have most impacted who you have become? How did you use those events to better yourself? Which one of your attributes is most influential in making you a good team player? When you can answer those questions, you’ll know how to be part of a team.

As you have probably realized, the process of self improvement is far from easy. However, as long as you are motivated and have access to an inspirational support system, the experience should be less challenging, and you should learn a great deal while on your journey. These suggestions should assist you on your journey.

If you feel you are not making progress, try to see specifically what is keeping you from it. This can prove problematic for most folks. Having the ability to identify weakness is very important and can help us to make positive changes in our lives. Once you have removed the obstacles to your success, you can enjoy smooth sailing to your goals.

Dealing With Your Reputation: Tips And Tricks

If you would like your business to do well, you have to work on creating a great business image. Your reputation can either make you or break you. Continue reading about reputation management for your business, so you can avoid any unnecessary mistakes.

Keep a good reputation and satisfy unhappy customers. If you can change their perception, they may be a customer for life. If the information is available online, it increases the audience of those who know you are willing to rectify a situation. Potential customers can see your efforts and will want to work with you.

Optimize your webpages with essential search phrases. In general, this would be the business’s name. Search engines like businesses that seem to be an authority. Your site will gain more credibility if they view your business as official.

Keep your commentary positive and honest when facing negativity. With a lot of positive feedback, it can help to drown out a negative or two. Negative remarks will continue to fall in the search lists as more and more positive comments build up.

Social networks are something that you want to be aware of. Most people expect a company to respond when they leave negative comments. Try to do so quickly. Since many companies take a while to respond, this will help you stand out.

Watch your online presence. You can never tell when your company may receive a negative search engine result from an unhappy customer or somebody that just does not like you or your business. Checking online search results helps you knock it down from the top of the page. Try doing this at least one or two times a month.

Be sure that you have your social media sites run professionally. These pages are a representation of your company, and that’s why it’s a good idea to make sure people see things which will make a positive impact. While you should be a little personal so people don’t view you as a robot, you must make sure not to take things too far.

Maintain your good reputation by satisfying an unhappy customer. Try to create the most positive experience possible for them. This is even better if it can be done online. This will allow other potential customers to see how you deal with problems, and they will gain more confidence in dealing with you.

Your employees should always have kind treatment by you. Not taking this seriously can lead to irreparable damage. If others know that you don’t treat employees well, they may not want to do business with you.

Mistakes can sometimes break a business. Preventing and dealing with negative situations will be easier if you follow this advice. Keep these tips in the back of your mind going forward.

Improve Your Leadership Skills With These Great Tips

A great leader is important to any organization, and someone taking on that role must take it very seriously. There always seems to be new information to be learned, and this is true even when you hold a leadership role. The following article will give you tips to become a better leader and help your team.

Communicate your team’s vision. You should communicate your team’s goals into your everyday life. Communicate the big picture and show your team their roles. This lets you build a stronger bond with the team.

Never expect that others you are leading are mind readers. You must be able to communicate to them how you want things done and what expectations you have. Be available to support and assist all of your employees.

You must be able to spot the talent that is hiding in your other workers. You shouldn’t struggle when choosing the team members that have the talents that will be of the greatest benefit for the tasks. This can be very beneficial to things running on all cylinders.

Any good leader has to focus on times to come. You must look ahead to see what’s coming and plan accordingly. While you can’t always tell what is going to happen, this is a skill that develops better over time. Keep asking yourself what your ultimate goals are and then plan accordingly.

A good way to better your leadership skills is to be confident in your decision-making. As the leader, decisions start with you. If you have a team that has a lot of ways to think about how to solve a problem, you’ll have to figure out which solution will work best for the whole team and not just a couple of people.

Make sure you prepare ahead of time prior to speaking to your team. Consider the questions that they may bring up. Come up with the best answers for those questions. It’s this kind of preparation that builds respect. It will also allow you to save quite a bit of time in the long run.

If you are the leader of a group, you have to show the members that you appreciate them. It only takes a moment to write a short thank-you, or “good job” note, and it can mean a lot to someone who is working hard all day. This tiny gesture goes a long way in improving morale, and it doesn’t cost you a dime.

While you should always set high goals for your team to reach, make sure that the ones you set are not impossible. An impossible goal is asking for failure. This is the ultimate way to fail as a leader.

Anyone working in business today can usually recognize someone who is a great leader. A good leader looks to educating themselves in qualities that will lead to greatness, which is what this article’s aims to show. Review the tips that have been presented here, and use them to enhance your abilities and achieve greatness.